Home > MSCRM General > Problem with Import Customization in Internet Explorer 7.0

Problem with Import Customization in Internet Explorer 7.0

I have recently upgraded my browser from IE6 to IE7. Now here comes the issue. Whenever I try to import my customizations, it shows the Import dialog box as given in the picture below:


MSCRM shows this dialog box and keeps showing it no matter how long I wait for it. After an hour of research I have come to know that it’s a known issue with IE7 and MSCRM and Microsoft has provided a hot fix to resolve this problem. If you simply close this dialog box after some seconds then publish the customization, it works. Here are details of my findings and the Microsoft hot fix available for MSCRM 3.0.

Hot fix Details:

The Import Customizations Web page does not close as expected when you try to import customizations in Microsoft Dynamics CRM 3.0 after you install Internet Explorer 7SYMPTOMS You install Windows Internet Explorer 7. Then, you try to import customizations in Microsoft Dynamics CRM 3.0. However, the Import Customizations Web page does not close as expected after you click Import All Customizations or Import Selected Customizations. Additionally, the import process is not completed.

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix package has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 server.
After you apply this hotfix, you must delete the cache in Internet Explorer 7. To do this, follow these steps:
1. Start Internet Explorer 7.
2. Click Tools, and then click Internet Options.
3. Under Browsing history, click Delete on the General tab.
4. Next to Temporary Internet Files, click Delete files.
5. Click Yes when you receive the following message: Are you sure you want to delete all temporary Internet Explorer files?

Categories: MSCRM General Tags:
  1. February 23, 2007 at 7:28 pm

    This has been doing my head in for the last couple of days. IE7 was on my dev server so I was unable to uninstall IE7 to resolve this issue.

    Thanks for making this public.


  2. Bruno Pereira
    May 2, 2007 at 4:32 pm

    Can you send me that hotfix to my e-mail or send me a link from where I can download it?
    Bruno Pereira

  3. May 2, 2007 at 6:36 pm


    You can access this website only if you have partner source or customer source access:



  4. April 15, 2009 at 4:35 pm

    This is very up-to-date info. I think I’ll share it on Twitter.

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